📦

Welcome to OMMA Shipping FAQ

We are a small team, but we do our best to ship your orders as quickly as possible. We know the feeling of running out of tea—and it’s never great.

Below is an overview of our shipping days, timelines, and important information about taxes and customs.

❗ Taxes and customs (UK & US only)

Orders shipped to the United Kingdom and the United States are sent from Ireland.

Prices on our website do not include import taxes, VAT, sales tax, or customs duties that may be charged by local authorities. If applicable, these charges are set by the destination country and are usually collected by the courier before or on delivery.

  • United Kingdom: UK import VAT may apply depending on the order value. Customs duties are uncommon for our products but may be charged in some cases.

  • United States: Most orders are delivered without customs charges. For higher-value orders, import duties or taxes may occasionally apply.

We’re unable to predict or cover these charges, and they are the responsibility of the recipient. If customs fees are not paid, delivery may be delayed or the parcel returned to us.

Shipping days

Kanako-san ships orders every Monday, Wednesday, and Friday.

  • Orders placed before 10am on a shipping day will ship the same day

  • Orders placed after 10am will ship on the next shipping day

Delivery timelines

Republic of Ireland & Northern Ireland
We use DPD. Orders arrive within 1–2 business days after shipping.

Europe & United Kingdom
We use DPD. Orders arrive within 3–5 business days after shipping.

United States
We use UPS. Orders typically arrive within 1–2 weeks after shipping.

Please keep an eye on your tracking information. If the courier contacts you regarding customs or import charges, responding promptly will help avoid delivery delays.

  • APRIL 2020

    it all started out of passion. Nastya was bored by covid and was in search of a drink and ritual and hobby that could uplift her days and mood. coffee wasn't an option as it made her anxious, she couldn't find a good matcha in dublin. so nastya decided to shoot a few emails directly to farms in japan asking to send samples to dublin.

    little did she know that love for japanese culture that was born with films of yasujiro ozu and a sample of real matcha from a farm would turn into business endevour a few year later.

  • February 2022

    Nastya holding a pouch of matcha with omma first branding.

    Exactly from this image of the girl, holding a [chasen] matcha whisk on her head – omma branding started.

    *nastya was about to launch omma at the end of 2022, but then war broke out in her homecountry Ukraine and she postponed the launch to unforseeable future.

  • April 2023

    meeting one of the partner – matcha tea farmer (6th generation tea farmer) in Uji, Japan.

    Its an extra small family farm, where tea is growing beside the house, everything is done by hand. Every harvest chairman of the farm and his wife are calling the whole family and friends to help pick tea leaves.

  • APRIL 2023

    visiting our key partner in Shizuoka.

    our ceremonial grade matcha, is sourced from a small family farm in Miyazaki prefecture, cultivating the first flush organic okumidori leaves. Then its milled in Shizuoka, one of the oldest tea-producing regions. our matcha tea imparts a sweet aroma and light umami, leaving a cashew finish.

  • May 2023

    Nastya holding her first matcha tea ceremony for friends, along with presentation of her photos from Japan.

    When in Japan, in Shizuoka, she had a chance to learn tea ceremony from ah honoured tea master Mrs Hiroko-san, who has been doing tea ceremony for 70 years.

  • JUNE 2023

    We launched OMMA in dublin in June 2023 in our first cafe partner – Indigo&Cloth, which until now we call home to OMMA. We did our first public matcha ceremony and workshop, introduced matcha yuzu tonic and started OMMA education chapter.

  • 2023-2024

    DURING 2023 and 2024 we were focused on matcha education: partnering with cafes, running matcha trainings for their teams, doing tea ceremonies and sharing the unique culture of japanese tea with ireland

  • autumn 2024

    nastya did her 2d tea expedition around Japan, travelling all the way from Shizuoka, Kyoto, Uji, Wazuka, to Nishio, Fukuoka, Miyazaki, Hiroshima in search of unique tea stories and flavours. she lived on a farm with japanese tea family for a month, learnt tea ceremony, tea growing, processing and brewing.